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Tag Archives: customer success

Customer Success – Deliverables Vs Results

  The deliverables versus results conundrum is a productivity roadblock. Very often project success for a vendor is determined by deliverables; such as the number of units sold, shipped or installed. Customer project issues often result from misaligned technology solutions, incorrect product selection, misunderstood business requirements or vendor misrepresentations. Many product features promise to deliver […]

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