Customer Experience (Cx) Service Solutions
A Service Solution platform can consist of Customer Service, Case Management, Call Center and Knowledge Management functionality. Platform extensibility should allow for implementation and deployment of Communities enabling collaboration and self-service.
A few of the significant benefits, which are derived by customers upon implementing Service Solutions, are as follows:
- Alignment and streamlining of business processes in respect to their Sales, Marketing and Customer Service organizations.
- Reduction of operating costs as a result of implementing a multi-channel cloud based contact center solution.
- Self-service options, which provide customers and partners 24/7 access to knowledge and information.
- Business process automation to reduce costs and improve workflow by automating customer support case assignment, routing, prioritization, management and escalation.
Contact Excalibur Information Solutions – let us show you how your customer service team can address issues and complaints; converting them into upsell business opportunities.
Search
Pages
- Home
- About Us
- Augmented Services
- Blog
- Business Analytics
- Careers
- Contact
- Custom Development
- Executive Insights
- Expertise
- Information Solutions
- Innovation
- Integration Services
- IT Project Rescue
- IT Strategy Consulting
- Management Consulting
- Marketing Automation
- Operations Readiness
- Privacy Policy
- Project Consulting
- Project Rescue
- Sales Solutions
- Service Solutions
- Services
- Solution Design
- Solutions Consulting
- Strategy
- Technical Consulting
- Terms Of Use
- Testimonials
- Value
- Vendor Management
- Vendor Selection
- Virtual CIO
- Virtual CISO